TopZies Terms and Conditions

Welcome to our website. By browsing and using this website, you agree to comply with and be bound by the following terms and conditions of use, which, along with the privacy & cookie policy, govern TopZies’s relationship with you. If you disagree with any part of these terms, please refrain from using this website.

This website is owned and operated by Seven Mice Ltd, whose registered office is:

Seven Mice Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

The terms ‘TopZies’, 'TopZies,’ ‘us,’ or ‘we’ refer to the owner of the website. Please note that "topzies" is a trading name of Seven Mice Ltd.

The term ‘you’ refers to the user or visitor of this website.

Intellectual Property and Use of Site Materials

All content and material found on this website, including but not limited to text, images, graphics, logos, audio clips, video clips, digital downloads, software, and data compilations, are the intellectual property of Seven Mice Ltd or its content providers. They are protected by applicable copyright laws.

Unless otherwise stated, all rights to this material are strictly reserved. No part of the website or its content may be reproduced, distributed, copied, stored, transmitted, or otherwise used for any public or commercial purpose without the express written consent of Seven Mice Ltd.

Unauthorised use of any materials from this site may give rise to a claim for damages and/or be a criminal offence.

All trademarks, logos, and service marks displayed on this site are the property of their respective owners. Use of these marks is strictly prohibited unless prior written permission has been obtained from the trademark owner.

If you wish to request permission to use, reproduce, or link to any of the content on this site, please contact us at hello@topzies.com.

Disclaimer and Limitation of Liability

The information and materials on this website are provided "as is" and for general information purposes only. While we strive to keep all information accurate and up to date, Seven Mice Ltd makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose.

You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

In no event will Seven Mice Ltd, its directors, officers, employees, agents, or affiliates be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

It is your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

Modifications to Terms

We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will take immediate effect upon their posting on this website. Your continued use of the site signifies your acceptance of any modified terms.

Links to Third-Party Websites

This website may contain links to external websites or resources for your convenience. Seven Mice Ltd has no control over the content, privacy policies, or practices of those third-party sites, and accepts no responsibility or liability for them. The inclusion of any link does not imply endorsement of the site by Seven Mice Ltd.

User Conduct

You agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You must not misuse the website by knowingly introducing viruses or other material which is malicious or technologically harmful. Any unauthorised use or breach of these terms may result in immediate termination of your access and may give rise to a claim for damages and/or be a criminal offence.

Account Security

If you are provided with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We reserve the right to disable any user account at any time if, in our reasonable opinion, you have failed to comply with any provision of these terms.

Payments and Payment Security

All payments made through this website are processed securely by PayPal. We do not store or have access to your payment card details or any sensitive payment information provided to PayPal. Your use of PayPal is subject to PayPal's own terms and conditions and privacy policy.

Seven Mice Ltd accepts no responsibility or liability for any loss, damages, or issues you may experience in connection with payments processed via PayPal, including but not limited to payment failures, data breaches, or security issues on the PayPal platform. Any concerns regarding your payment should be directed to PayPal directly.

Governing Law and Jurisdiction

These terms and conditions, and any dispute or claim arising from, or related to, them, shall be governed by and construed in accordance with the law of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms and conditions is found to be unlawful, invalid, or unenforceable by any court or competent authority, the remaining provisions shall remain in full force and effect.

Return and Refund Policies

All returns and refunds are subject to the following conditions:

• You have the statutory right to cancel your purchase and return goods within 14 calendar days of receipt for any reason, as long as the item is unused and in its original condition.
• For all UK-based returns due to size issues or change of mind, you are required to first request a Return Authorisation (RWA) by emailing us at hello@topzies.com.
• All items must be returned with their original packaging or suitably secure equivalent packaging.
• The cost of returning the item to us is your responsibility, unless the product is deemed faulty or substandard.
• Custom-made or personalised items are non-returnable unless they are faulty or incorrect.
• If an item is proven to be faulty or damaged upon receipt, we will arrange for a replacement or refund. The refund will include the delivery cost and any associated return shipping fees.

International Returns

Customers outside the UK may not return items unless they are faulty or incorrect. In such cases, please contact our team at hello@topzies.com within 48 hours of delivery to arrange a resolution. Customers are responsible for return postage fees for non-UK items.

Refund and Processing Times

Refunds for accepted returns will be processed within 7 business days after the returned item is received and inspected by our team.

Refunds, where applicable, will be issued through the original payment method used for purchase.

Delivery Terms

To ensure transparency and consistency, the following conditions apply to all deliveries:

• All orders require full payment upfront. Once payment is confirmed, processing begins.
• Delivery times may vary and are dependent on the availability of goods, destination, and courier processing times.
• Standard processing and handling times range from 3 to 7 business days prior to dispatch.
• All deliveries are sent using a tracked and signed-for service to ensure security. In the event that a parcel is returned undelivered, the customer must arrange and pay for re-delivery.
• While we aim to ensure timely delivery, we cannot be held responsible for delays caused by couriers, weather, or circumstances beyond our control.

Important Legal Notice

These terms and conditions do not affect your statutory rights as a consumer, including your right to return faulty goods or cancel orders under the UK Consumer Contracts Regulations (2013) or other applicable laws.